If you have questions regarding your account, please contact us at Mission Office Phone Number 913-722-3253. Many times, a simple telephone call can clear up any misunderstandings.
As a service to our patients, we will provide treatment costs with insurance estimates at the consultation appointment when accurate, verifiable insurance information is given by the patient 24 hours prior to the consultation. However, final charges and account balances will not be determined until treatment is completed and all insurance claims have been processed and posted.
NOTE: Fees for services rendered are the responsibility of the patient or responsible party, regardless of insurance coverage or benefits.
ACCEPTED FORMS OF PAYMENT
We deliver the finest care at the most reasonable cost to our patients. Therefore payment is required at the time of service. For your convenience, we accept checks, money orders and all major credit cards: Visa, Mastercard, Discover and American Express.
Care credit and lending club
Our office works with two credit card/wellness alternatives: Care Credit and Lending Club. These are separate companies who offer a line of credit specifically for health and wellness expenses (e.g. medical, dental, vision, veterinary). These companies require an application and approval process which must be handled independently by you outside of our office. Once you have been approved, you may use this wellness account card in our office for charges on the day of service. You will need to present your Care Credit or Lending Club card and two forms of ID for the account holder. All interest rates for these loans are handled and communicated directly between account holder and the lending company.
Care Credit: www.carecredit.com
Lending Club: www.lendingclub.com
If using Care Credit or Lending Club accounts, we offer two deferred interest/interest-free options: 6 months or 12 months. You may also choose one of their standard terms at their interest rates.
At the time the charges are run on the card, a length of loan term must be chosen. If the account-holder chooses the 6-month or 12-month option and pays their balance in full within one of these promotional periods, no interest will be paid by the patient (our office pays these interest charges for you). If one of these options are chosen at the time the charges are run and then the account holder does not pay the balance in full by the end of the promotional period, the patient will be charged the applicable Care Credit or Lending Club rates.
PRE-PAYMENT FOR SURGERY
For surgeries over $2,000, we will collect co-pays two weeks prior to the scheduled surgery appointment. This will confirm the patient’s interest in keeping their scheduled appointment and it will also allow our office to reserve the correct equipment, supplies, staff and doctor’s time for the procedure(s).
We send insurance claims for services rendered within a week of the date of service unless we are waiting for additional information first. Most insurance companies will process claims and send Explanation of Benefits (EOBs) within four to six weeks. The policyholder usually receives their copy of the EOB approximately one week before our office receives our copy. Patients with claims to be sent to medical then dental or primary then secondary insurance should expect double this amount of time.
Balances will not be considered as “balances” if there is an open claim.
If you have questions for our office, call and ask for the billing department. If you have questions regarding your insurance, please contact your insurance company directly to determine status of your insurance claim(s) and whether further information is needed to process open claims.
Once all insurance claims have processed completely, our billing department will determine if there is a balance, credit or $0 balance on the account. If there is an additional balance, we will send a statement. If there is a credit on the account and no further treatment needs to be scheduled, we will send a refund check.
We send our monthly statements around the middle of each month for unpaid balances. If we know there is an open/outstanding claim, both our office staff and the patient should work with the insurance company to determine what is needed for processing and when it will be completed.
Payment is expected in full within 30 days of receipt of the invoice.